Nearly every decision Stephen Napolitano makes during the evening rush hour
reverberates for miles.
If Mr. Napolitano, the general manager of the Lincoln Tunnel and the Port
Authority Bus Terminal, can get buses loaded, through the giant spiral inside
the building and headed back to New Jersey without delay, traffic in and around
the Lincoln Tunnel will keep moving.
If he can't, things fall apart quickly. Traffic backs up for miles on
Northern New Jersey highways that lead to the Lincoln Tunnel's eastbound
entrance. Buses are forced to circle on the surface streets of Manhattan's West
Side. And lines of would-be passengers grow longer inside the bus terminal.
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